|Q:1||How do I access the CrossRoads Driver Portal?|
Here is a step-by-step guide to accessing the CrossRoads Driver Portal (http://crossroads.schneider.com). Scroll down until you find the category you fall into.
If you are a new applicant:
This gives you access to the student tab of the CrossRoads Driver Portal (http://crossroads.schneider.com) and to other systems you will need as a candidate.
When you become a new hire:
If you are a rehired driver:
Once you are actually rehired, your personal email user ID changes to the driver number you had when you previously worked for Schneider. You should change your password to something you will remember. You should also set up your challenge questions so you can reset your own password going forward.
|Q:2||What do I do if I forgot my password?|
If you forgot your password you can click the Forgot your password link from the login screen which will allow you to answer your challenge questions.
|Q:3||What are challenge questions?|
The first time you login you will be asked to set your challenge questions. Challenge questions are used to verify your identity in the event you forget your password. If the challenge questions are answered correctly you will be able to enter a new password. You can change your challenge questions by choosing Maintain Challenge Questions on the main menu. After you have completed training and have been assigned a driver number, you will be asked to complete this process again.
|Q:4||What do I do if I forgot the answers to my challenge questions?|
You will need to contact Driver Technical Support
|Q:5||How do I logout of the CrossRoads Driver Portal?|
Close your browser.
|Q:6||Where can I access the CrossRoads Driver Portal?|
CrossRoads Driver Portal is accessible from any computer that has web access including Operating Centers, truck stops, home, etc.
|Q:7||What can I expect to access through this service?|
There will be safety training and information available. You can also view the driver handbook and any changes in policy or procedures, in addition to updates on Schneider National corporate news. Once you have completed training, you will be able to see your weekly pay information and all the other information on the CrossRoads Driver Portal.
|Q:8||What are the system requirements?|
In order to run the CrossRoads Driver Portal, these system requirements must be met.
|Q:9||Is dial-up supported with CrossRoads Driver Portal?|
Dial-up access has been tested to work, however the experience will be optimized via broadband connection. Keep in mind that dial-up service is traditionally slow.
|Q:10||Connecting to CrossRoads Driver Portal seems slow.|
At certain peak times of the day (generally, afternoons and evenings), traffic on the Internet increases and can cause congestion and slow responses from web sites - even with a cable modem or DSL connection. If you experience slow response from a web site, try the site at a later time.
|Q:11||I have Antivirus software installed on my home computer; will this cause me any problems?|
No. To date there have been no reported problems with any of the commonly installed antivirus software.
|Q:12||Why can't I open some documents in CrossRoads Driver Portal?|
Some documents are saved as Microsoft Word and Excel files. Most are saved as Adobe Acrobat (pdf) files. These programs must be installed on the computer you are using to connect to WebAccess in order to open these types of documents. Adobe Reader is a free download, available from Adobe's site: www.adobe.com
|Q:13||I'm taking a training course and my lesson stopped. I got a blank screen. What do I do?|
The most likely possibility is that your cache is full. Go to Tools > Internet Options. Under "Temporary Internet Files" click the "Delete Files" button. If the problem persists, contact Technical Support.
|Q:14||A message popped up asking me to install Flash Player. What do I do?|
The minimum software requirements for training include the following:
|Q:15||Who do I call if I'm having technical difficulties or my question cannot be answered on this page?|
Contact Technical Support