Schneider Inc.

Frequently Asked Questions

Student Drivers

Q:1 How do I access the CrossRoads Driver Portal?
A:1

Here is a step-by-step guide to accessing the CrossRoads Driver Portal (http://crossroads.schneider.com).  Scroll down until you find the category you fall into.

If you are a new applicant:
As a new applicant, you go through the Taleo process. When your application record gets to the Enterprise Business Suite (EBS), you become a candidate and will be "provisioned" (given access) to the Oracle Learning Management (OLM) system and CrossRoads. To log into OLM, you will enter the following information:

  • Your user ID (the personal email address you entered into the application system)
  • Your password (the first initial of your first name + the first initial of your last name + t + thefirst five digits of your six-digit candidate EBS ID). You will get your six-digit candidate EBS ID in your training class. Here's an example: Your name is Pat Smith. Your candidate EBS ID is 123456. Your password would be pst12345. Use your proper name - not your nickname - and do not capitalize the letters.

This gives you access to the student tab of the CrossRoads Driver Portal (http://crossroads.schneider.com) and to other systems you will need as a candidate.

When you become a new hire:
You will receive a new driver ID (your "driver number"). To ensure your security, your user ID will change from your email address to your driver number. After your information goes into the system, you then have access to all the systems you need for your work - usually the day after your information has been submitted. Your password can remain the same, but the trainers will work with you to log in, change your password and set your challenge questions (questions to which only you will know the answer and will allow you to reset your password if you forget it). That will enable you to change your password by yourself in the future.

If you are a rehired driver:
If you are rehired within six months, you will be considered a candidate and will need to go through the "provisioning" process again. Here's how you will access the CrossRoads Driver Portal:

  • Your user ID (the personal email address you used to re-apply to Schneider)
  • Your password (the first initial of your first name and the first initial of your last name + t + the first five digits of your EBS number). For example, if you are Pat Smith and your EBS number is 123456, your password would be pst12345. Use your proper name - not your nickname - and do not capitalize the letters.

Once you are actually rehired, your personal email user ID changes to the driver number you had when you previously worked for Schneider. You should change your password to something you will remember. You should also set up your challenge questions so you can reset your own password going forward.

Q:2 What do I do if I forgot my password?
A:2

If you forgot your password you can click the Forgot your password link from the login screen which will allow you to answer your challenge questions.

Q:3 What are challenge questions?
A:3

The first time you login you will be asked to set your challenge questions. Challenge questions are used to verify your identity in the event you forget your password. If the challenge questions are answered correctly you will be able to enter a new password. You can change your challenge questions by choosing Maintain Challenge Questions on the main menu. After you have completed training and have been assigned a driver number, you will be asked to complete this process again.

Q:4 What do I do if I forgot the answers to my challenge questions?
A:4

You will need to contact Driver Technical Support

Q:5 How do I logout of the CrossRoads Driver Portal?
A:5

Close your browser.

Q:6 Where can I access the CrossRoads Driver Portal?
A:6

CrossRoads Driver Portal is accessible from any computer that has web access including Operating Centers, truck stops, home, etc.

Q:7 What can I expect to access through this service?
A:7

There will be safety training and information available. You can also view the driver handbook and any changes in policy or procedures, in addition to updates on Schneider National corporate news. Once you have completed training, you will be able to see your weekly pay information and all the other information on the CrossRoads Driver Portal.

Q:8 What are the system requirements?
A:8

In order to run the CrossRoads Driver Portal, these system requirements must be met.

Q:9 Is dial-up supported with CrossRoads Driver Portal?
A:9

Dial-up access has been tested to work, however the experience will be optimized via broadband connection. Keep in mind that dial-up service is traditionally slow.

Q:10 Connecting to CrossRoads Driver Portal seems slow.
A:10

At certain peak times of the day (generally, afternoons and evenings), traffic on the Internet increases and can cause congestion and slow responses from web sites - even with a cable modem or DSL connection. If you experience slow response from a web site, try the site at a later time.

Q:11 I have Antivirus software installed on my home computer; will this cause me any problems?
A:11

No.  To date there have been no reported problems with any of the commonly installed antivirus software.

Q:12 Why can't I open some documents in CrossRoads Driver Portal?
A:12

Some documents are saved as Microsoft Word and Excel files.  Most are saved as Adobe Acrobat (pdf) files.  These programs must be installed on the computer you are using to connect to WebAccess in order to open these types of documents.  Adobe Reader is a free download, available from Adobe's site: www.adobe.com

Q:13 I'm taking a training course and my lesson stopped. I got a blank screen. What do I do?
A:13

The most likely possibility is that your cache is full. Go to Tools > Internet Options. Under "Temporary Internet Files" click the "Delete Files" button. If the problem persists, contact Technical Support.

Q:14 A message popped up asking me to install Flash Player. What do I do?
A:14

The minimum software requirements for training include the following:

Windows
Operating System Supported Browsers
Windows 98 Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x, Firefox 1.x, AOL 8, and Opera 7.11
Windows Me Microsoft Internet Explorer 5.5, Netscape 4.7, Netscape 7.x, Firefox 1.x, AOL 8, and Opera 7.11
Windows 2000 Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, and Opera 7.11
Windows XP Microsoft Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, and Opera 7.11

 
Macintosh
Operating System Supported Browsers
Mac OS 9.x Microsoft Internet Explorer 5.1, Netscape 4.8, Netscape 7.x, Mozilla 1.x, and Opera 6
Mac OS 10.x Microsoft Internet Explorer 5.2, Netscape 7.x, Mozilla 1.x, AOL 7, Opera 6, and Safari 1.0 (Mac OS 10.2x or later only)

 
Linux
Operating System Supported Browsers
Linux Konqueror 3.3.1, Mozilla 1.7.3, Firefox 1.x
Q:15 Who do I call if I'm having technical difficulties or my question cannot be answered on this page?
A:15

Contact Technical Support

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