| Q:1 |
Will my family have access to CrossRoads? |
| A:1 |
Once you have completed training and have been assigned a driver number, you may set up an account so that your family can view information on CrossRoads. You will be able to activate and disable this account yourself, however, remember that you are accepting responsibility for any actions taken by those who access your information through this account. The family's user name will be your driver number, followed by the letter f (12345f). If you family has any technical issues, please ask that they do not contact driver technical support themselves, as this account should be managed by you. Choose the "manage family account" option on the menu to allow your family access to CrossRoads. |
| Q:2 |
What is my Password? |
| A:2 |
Your initial password will be the last four digits of your Social Security number repeated twice (ie: 12341234)
When you login for the first time you will be asked to change your password. The new password will be used from that point on. |
| Q:3 |
What do I do if I forgot my password? |
| A:3 |
If you forgot your password you can press the Forgot your password link from the login screen which will allow you to answer your challenge questions. |
| Q:4 |
What are challenge questions? |
| A:4 |
The first time you login you will be asked to set your challenge questions. Challenge questions are used to verify your identity in the event you forget your password. If the challenge questions are answered correctly you will be able to enter a new password. You can change your challenge questions by choosing Maintain Challenge Questions on the main menu. After you have completed training and have been assigned a driver number, you will be asked to complete this process again. |
| Q:5 |
What do I do if I forgot the answers to my challenge questions? |
| A:5 |
You will need to contact Technical Support |
| Q:6 |
How do I logout of CrossRoads? |
| A:6 |
Close your browser.
|
| Q:7 |
Where can I access CrossRoads? |
| A:7 |
CrossRoads is accessible from any computer that has web access. It could be a computer at home, at a truck stop, at a Operating Center (Charlotte, Gary, Laurinburg), WI-FI connection (Green Bay Operating Center). |
| Q:8 |
What can I expect to access through this service? |
| A:8 |
There will be safety training and information available. You can also view the driver handbook and any changes in policy or procedures, in addition to updates on Schneider National corporate news. Once you have completed training, you will be able to see your weekly pay information. |
| Q:9 |
What are the system requirements? |
| A:9 |
In order to run CrossRoads these system requirements must be met. |
| Q:10 |
Is Dial-up supported with CrossRoads? |
| A:10 |
Dial-up access has been tested to work, however the experience will be optimized via broadband connection. Keep in mind that dial-up service is traditionally slow. |
| Q:11 |
Connecting to CrossRoads seems slow. |
| A:11 |
At certain peak times of the day (generally, afternoons and evenings), traffic on the Internet increases and can cause congestion and slow responses from web sites - even with a cable modem or DSL connection. If you experience slow response from a web site, try the site at a later time. |
| Q:12 |
I have Antivirus software installed on my home computer; will this cause me any problems? |
| A:12 |
No. To date there have been no reported problems with any of the commonly installed antivirus software. |
| Q:13 |
Why can’t I open some documents in CrossRoads? |
| A:13 |
Some documents are saved as Microsoft Word and Excel files. Others are saved as Adobe Acrobat (pdf) files. These programs must be installed on the computer you are using to connect to CrossRoads in order to open these types of documents. Adobe Reader is a free download, available from Adobe's site: www.adobe.com |
| Q:14 |
I'm taking a training course and my lesson stopped. I got a blank screen. What do I do? |
| A:14 |
The most likely possibility is that your cache is full. Go to Tools > Internet Options. Under "Temporary Internet Files" click the "Delete Files" button. If the problem persists, Contact Technical Support. |
| Q:15 |
A message popped up asking me to install Flash Player. What do I do? |
| A:15 |
The minimum software requirements for training include the following:
Windows
| Operating System |
Supported Browsers |
| Windows 98 |
Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x, Firefox 1.x, AOL 8, and Opera 7.11 |
| Windows Me | Microsoft Internet Explorer 5.5, Netscape 4.7, Netscape 7.x, Firefox 1.x, AOL 8, and Opera 7.11 |
| Windows 2000 | Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, and Opera 7.11 |
| Windows XP | Microsoft Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, and Opera 7.11 |
Macintosh
| Operating System |
Supported Browsers |
| Mac OS 9.x | Microsoft Internet Explorer 5.1, Netscape 4.8, Netscape 7.x, Mozilla 1.x, and Opera 6 |
| Mac OS 10.x | Microsoft Internet Explorer 5.2, Netscape 7.x, Mozilla 1.x, AOL 7, Opera 6, and Safari 1.0 (Mac OS 10.2x or later only) |
Linux
| Operating System |
Supported Browsers |
| Linux | Konqueror 3.3.1, Mozilla 1.7.3, Firefox 1.x |
|
| Q:16 |
Who do I call if I’m having technical difficulties or my question cannot be answered on this page? |
| A:16 |
Contact Technical Support. |
