| Q:1 |
Will my family have access to CrossRoads? |
| A:1 |
You may set up an account so that your family can view information on CrossRoads. You will be able to activate and disable this account yourself, however, remember that you are accepting responsibility for any actions taken by those who access your information through this account. The family's user name will be your driver number, followed by the letter f (12345f). If you family has any technical issues, please ask that they do not contact driver technical support themselves, as this account should be managed by you. Choose the "manage family account" option on the menu to allow your family access to CrossRoads. |
| Q:2 |
What is my Password? |
| A:2 |
Your initial password will be the last four digits of your Social Security number repeated twice (ie: 12341234)
When you login for the first time you will be asked to change your password. The new password will be used from that point on. |
| Q:3 |
What do I do if I forgot my password? |
| A:3 |
If you forgot your password you can press the Forgot your password link from the login screen which will allow you to answer your challenge questions. |
| Q:4 |
What are challenge questions? |
| A:4 |
The first time you login you will be asked to set your challenge questions. Challenge questions are used to verify your identity in the event you forget your password. If the challenge questions are answered correctly you will be able to enter a new password. You can change your challenge questions by choosing Maintain Challenge Questions on the main menu. |
| Q:5 |
What do I do if I forgot the answers to my challenge questions? |
| A:5 |
You will need to contact Driver Technical Support |
| Q:6 |
How do I logout of CrossRoads? |
| A:6 |
In the upper right hand corner of the web browser window, click on the button that looks like a door. This will sign you out of CrossRoads.
|
| Q:7 |
Where can I access CrossRoads? |
| A:7 |
CrossRoads is accessible from any computer that has web access. It could be a computer at home, at a truck stop, at a Operating Center (Charlotte, Gary, Laurinburg), WI-FI connection (Green Bay Operating Center). Note: On a non-Schneider-provided machine, administrator privileges are required. |
| Q:8 |
What can I expect to access through this service? |
| A:8 |
You will be able to see your weekly pay information in addition to updates on Schneider National corporate news. There will be safety training and information available. Drivers can also view the driver handbook and any changes in policy or procedures. |
| Q:9 |
What are the system requirements? |
| A:9 |
In order to run CrossRoads these system requirements must be met. |
| Q:10 |
My computer does not satisfy the security requirements, what is this?
 |
| A:10 |
Typically this error will occur if the “Host Checker” takes to long to respond to the server. Click on “Try Again” to continue logging into the service. If that does not correct the issue, please click here to manually install the Host Checker |
| Q:11 |
Is Dial-up supported with CrossRoads? |
| A:11 |
Dial-up access has been tested to work, however the experience will be optimized via broadband connection. Keep in mind that dial-up service is traditionally slow. |
| Q:12 |
Connecting to CrossRoads seems slow. |
| A:12 |
At certain peak times of the day (generally, afternoons and evenings), traffic on the Internet increases and can cause congestion and slow responses from web sites - even with a cable modem or DSL connection. If you experience slow response from a web site, try the site at a later time. |
| Q:13 |
I get a warning saying that “There are other user sessions in progress”, what does this mean?
 |
| A:13 |
This warning indicates that you had another session open when you logged back into this one. Click “Continue the Session” to continue logging in. This will clean up the first session and allow you into the service. |
| Q:14 |
What does the “Cache cleaner” screen mean? |
| A:14 |
The “Cache Cleaner” is a service that is run to clean up Schneider information that may be stored on non-Schneider computers when the user finishes their session. This protects Schneider’s data.
|
| Q:15 |
What is the blue icon that shows up in my task bar after I login?  |
| A:15 |
- This icon is the “Host Checker” portion of the service, which ensures that your computer is secure while using the Schneider WebAccess service. This does not run while you are not connected to Schneider.
- If you don’t properly sign out, this service will continue to run for 15 minutes and then automatically shutdown.
|
| Q:16 |
The security software installed on my home computer is giving me warnings, what does this mean? |
| A:16 |
Listed below are three common security programs. If your software is not listed below, please review your user manual to understand what the prompts may mean. The Schneider WebAccess service does not present a security risk to your computer.
- Symantec - Norton Internet Security Suite
- Below are some screen shots you may encounter while using Norton Internet Security. This is normal behavior. These warnings may appear while the “Host Checker” and “Cache Cleaner” services are running. Click the “OK” buttons to continue accessing the service.
- McAfee - Internet Security Suite
- Below are some screen shots you may encounter while using the McAfee Internet Security Suite. This is normal behavior. These warnings may appear while the “Host Checker” and “Cache Cleaner” services are running. Click the “Grant Access” buttons to continue accessing the service.
- Zonelabs - ZoneAlarm Internet Security Suite
- Below are some screen shots you may encounter while using the ZoneAlarm Internet Security Suite. This is normal behavior. These warnings may appear while the “Host Checker” and “Cache Cleaner” services are running. Click the Allow buttons to continue accessing the service.
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| Q:17 |
I have Antivirus software installed on my home computer; will this cause me any problems? |
| A:17 |
No. To date there have been no reported problems with any of the commonly installed antivirus software. |
| Q:18 |
Why can’t I open some documents in CrossRoads and Schneider Online Xpress? |
| A:18 |
Some documents are saved as Microsoft Word and Excel files. Others are saved as Adobe Acrobat (pdf) files. These programs must be installed on the computer you are using to connect to WebAccess in order to open these types of documents. Adobe Reader is a free download, available from Adobe's site: www.adobe.com |
| Q:19 |
Who do I call if I have questions about my benefits or if the information under Current Benefits is not accurate? |
| A:19 |
All benefits questions can be directed to the benefits staff at: 1-800-558-6701 x4183. The Benefits Department is staffed Monday thru Friday from 0800 - 1600 CST. |
| Q:20 |
Who do I call if I have a pay discrepancy or pay issue? |
| A:20 |
Contact your STL regarding all pay questions during normal business hours. |
| Q:21 |
Who do I call if I’m having technical difficulties or my question cannot be answered on this page? |
| A:21 |
Contact Driver Technical Support. |
